1. How do I buy?
We simplify our process for your convenience, which involves the following steps:
(1)You initiate a price inquiry
(2)We respond with an offer price
(3)You confirm your order
(4)We create an invoice
(5)You make the payment
(6)We arrange for shipment
(7)You receive tracking information
(8)The order is considered complete.
The payment should be 100% completed in advance via either T/T(Wire Transfer), Western Union, or MoneyGram. Please note that all TRANSACTION FEES should be born on the sender’s side.
To expedite the shipping processes, we will begin preparing your shipment upon receipt/notice of payment. Once the payment is confirmed, we will dispatch your goods within 2-3 days by international express-DHL, FedEx, UPS, TNT, EMS, Aramex, etc upon agreement of both parties.
Yes, every parcel we send will come with an independent tracking number provided by the courier service companies, such as DHL, FedEx, UPS, Post Airmail, etc.
Yes, we ship worldwide and currently offer delivery to over 170 countries. Depending on the country or region, we will recommend suitable shipping options.
Please note that additional fees may be charged for remote regions in accordance with the policy of the express company. The buyer is responsible for any customs taxes or duties incurred.
6. Are your products marked?
Yes. Each product is labeled with visible and invisible identification marks unique to our company.
If returning a defective screen under warranty, you must contact our after-sales team first to get an RMA Number. We will not accept any screens without an RMA Number issued.
8. How do you identify which product is yours in case of exchange or replacement?
Each of our products is stamped with a special stamp. Please don’t wipe/remove it as it will void your warranty with us. If you have any questions or concern about a product’s ownership, please call one of our sales representatives or send us an email with pictures so we can authenticate if the product is ours.
9. How can I get in touch with the PHONEREPLACEMENTPARTS Team?
To begin, you can submit a contact form and a sales representative will respond to you shortly. Our team typically responds to emails within 24 hours. If your matter is urgent, you can contact us by WhatsApp or use the Live Chat tool to contact us directly. Please keep in mind the time difference between your country and China.