1. How to place an order?

(1)Send us your inquiry.
(2)Our sales representative will contact you with a pricing offer.
(3)You approve the offer and confirm the details of your order.
(4)We issue an invoice.
(5)You make the payment.
(6)We ship the product once payment is received.
(7)The order is considered complete.

2. Which payment methods do you accept?

We accept standard payment methods, including Bank Wire Transfer, Western Union, and MoneyGram. Payment must be made in full in advance. The sender is responsible for all transaction fees.

3. How long will it take to ship out the order after payment confirmation?
Small order will be shipped out within 24 hours, while regular order will be shipped out within 48 hours.
 
4. Will I receive a tracking number for my order?

Yes, each parcel we send includes a unique tracking number provided by our courier service partners, such as DHL, FedEx, UPS, and Post Airmail.

5. Do you ship worldwide?

Yes, we accept orders from around the globe and provide shipping to over 170 countries. Based on your location, we will recommend the most suitable shipping option for your order.

Please note that additional fees may be charged for remote regions in accordance with the policy of the express company. The buyer is responsible for any customs taxes or duties incurred.

6. Are your products marked?

Yes. Each product is marked with visible and invisible identification marks unique to our company.

7. How can I return the defective products?

If you need to return a defective product under warranty, please contact our after-sales team to obtain an RMA Number. We cannot accept returns without a valid RMA Number.

8. How do you identify which product is yours in case of exchange or replacement?
Each of our products is marked with a unique stamp. Please do not remove or wipe it off, as doing so will void your warranty. If you have any questions or concerns about the product’s authenticity, contact one of our sales representatives or email us with pictures for verification.

9. How can I get in touch with the PHONEREPLACEMENTPARTS Team?

To get started, you can submit a contact form and a sales representative will respond to you shortly. Our team usually replies to emails within 24 hours. If your matter is urgent, you can contact us by WhatsApp or use the Live Chat tool to contact us directly. Please keep in mind the time difference between your country and China.